Returns & Exchanges
What is your return policy?
At Reem Juan we want every client to be pleased with their purchase. We cannot accept returns or refunds as all our pieces are bespoke made to measure. If for any reason you are not completely satisfied, we would happily work with you to alter it to your needs instead.
Can I exchange my item?
If the item you originally ordered does not meet your expectations and you would like to exchange the item for another size, we are happy to assist you with an alteration. Alterations are subject to the availability of the alternative piece and adhere to our returns policy. Should the item you want to alter be a major alteration, then we will arrange to take payment for any excess. In order to arrange an alteration please contact our Atelier Team who will be more than happy to assist you arrange an exchange.
Can I cancel my order or an item from my order?
We are unfortunately unable to modify an order once processed.
What should I do if I received an incorrect or faulty item?
If an item has been received in anything less than perfect condition, please contact our Atelier team immediately who will help to resolve your issue.